Shipping Policy

How can I track my order?

After ordering a product, you will receive (within 48 hours) a shipping confirmation. In this email, you will find a link to track your order. The update may take some time.

How long will it take to receive my order?

Depending on the location, standard delivery usually takes between 10 and 15 days (not including processing days).

Occasionally, packages get lost, but this is very rare. If more than a month has passed and you still haven't received your order, please contact us at contact@us-primalhatch.com. We will be happy to resend your order and provide you with a discount code to compensate you.

I entered the wrong name or address, what should I do?

If you have mistakenly entered an incorrect address or name, which could affect delivery, please contact us as soon as possible at contact@us-primalhatch.com on the same day, specifying in the subject line that you have made a mistake.

If you have any further questions, please do not hesitate to contact us at contact@us-primalhatch.com. We will respond within 48 hours.